Frequently Asked Questions

What is the minimum hire period?

Minimum hire of any of our products is 1 day/24 hours.  Depending on your requirements we will work with you to have your items delivered and picked up to suit venue conditions.

Where is Get Lit Event Rentals Located?

We are located in Palmwoods which is a suburb of the Sunshine Coast Queensland.

Can we pickup items from your Warehouse?

Currently we do not have a showroom and do not offer a walk in service for you to pickup goods.  All items will be delivered and setup by our team as required.

What are the delivery/pickup costs?

Delivery and pickup is free for all orders over the value of $300 on the Sunshine Coast. Delivery costs outside the Sunshine Coast will be confirmed prior to delivery.

Is there an upfront fee?

Yes you are required to pay a minimum of 25% of the rental costs up front – the outstanding balance is to be paid no less than 5 days prior to delivery/event.

What happens if I cancel?

20% deposits are non refundable – All amounts paid will be refunded less the 20% order deposit. If you are rescheduling your event to a later date cancellation fees will be waived.

Can I get a quote for larger orders?

We are always happy to talk with you and negotiate pricing for larger orders.

Do you offer 30 day accounts?

We offer 30 day accounts only for approved customers such as Event Organisations etc. This will involve the completion of an approved credit application.

What are your hours of operation?

Our office is open Monday to Friday 9.00 am to 4.00pm and deliveries are 7 days

Can I request a quote?

Please complete our online Contact Form – Email us at hello@getlit.au or just give us a call on 1300 xxx xxx

Is there a minimum order spend?

Yes  - the minimum order is $200.

What is the hire period?

Prices listed on our getlit.au website are for the period of 1 day/24 hours. We understand that there are circumstances when the hire item cannot be picked up from your event space within the 24 hour time frame.  Please contact us for a quote so that we
can discuss the various options available to you.

What is Damage Waiver?

This is a fee of 10% included in the cost of all hire items.  This does not over theft, loss or damage caused by the hirer.  It covers only the cost associated with normal wear and tear. Damage Waiver in not refundable.

How do I confirm and complete payment of my order?

We will contact you prior to the event and complete the final payment and discuss any details regarding delivery etc.  You are also more than welcome to call or email us regarding the status
of your order.

Do you sell Light Up Letters or Neon Signs?

Yes we do – please contact us for a quote.  Please note there is a wait time for a sales order.